What if I can't remember which email I used to register?
Try searching your various email inboxes for a welcome message from the platform. If you still cannot find it, contact our support team with your registered phone number and full name to help recover the correct account details.
Can I stay signed in on multiple devices at once?
For security reasons, the platform generally allows one active session at a time. If you log in on a new device, the session on your previous device will be automatically closed to prevent unauthorized access.
Why am I getting an error even though my details are correct?
This is often caused by cached browser data or an unstable internet connection. Try clearing your browser cache or switching from Wi-Fi to mobile data to see if the issue persists.
Do I have to sign in again after clearing my browser history?
Yes, clearing your cookies and cache removes the session tokens that keep you logged in. You will need to enter your credentials again to establish a new secure session.
What should I do if I suspect someone else knows my password?
Immediately log in and change your password via the account settings menu. We also recommend updating your registered phone number if you believe your communication channels have been compromised.
Is it a good idea to log in using public Wi-Fi?
It is generally safer to use your own mobile data or a private, password-protected network. Public Wi-Fi can be susceptible to monitoring, which may put your login credentials at risk.